Support

Email hello@influence.so. Use a concise subject. For account-data requests, send from the email address on your Influence account.

• the affected workspace and provider name;
• a safe campaign, job, invoice, or event identifier;
• what you expected, what happened, and the approximate time;
• whether the provider itself already shows a published post; and
• a redacted screenshot only when it helps explain the issue.

Never send passwords, session cookies, OAuth codes, provider tokens, API keys, recovery codes, full card numbers, or private content that is not needed for the request.

Put “Security” in the subject for suspected compromise. For an ambiguous or possibly duplicated publication, pause manual retries, check the provider directly, and include the safe Influence job ID. Influence keeps uncertain outcomes in needs-review state rather than blindly retrying them.

Use Settings to export data, disconnect a provider, or begin account deletion. If you cannot sign in, email from the account address with “Influence data request” in the subject. See the data deletion instructions and privacy policy.

Influence can help diagnose its connection and delivery state, but the social provider controls account recovery, moderation, appeals, policy enforcement, API approval, reach, and content removal on its service. Contact the provider directly for those decisions.

Operator and data controller

Centoria Gate Holdings Limited

Hong Kong company number

79414238

Incorporated

17 December 2025

Contact

hello@influence.so

Registered address

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R.