Data deletion

1. Sign in and open Accounts.
2. Select the connected provider account.
3. Choose Disconnect and confirm the provider shown.
4. If needed, revoke Influence from the provider's own connected-app settings as an additional control.

Disconnecting stops new Influence actions for that connection and removes its stored credential through the provider lifecycle. It does not delete your Influence account, other connections, or posts already published on the provider. For Post for Me-managed connections, disconnect removes the vendor-held credential but does not prove that the provider revoked its underlying grant; the provider's own connected-app controls remain an additional control.

1. Open Settings, then Account.
2. Choose Export data.
3. Wait for the owner-scoped snapshot to finish.
4. Download the versioned JSON file within 24 hours.

Exports exclude provider credentials, private storage keys, payment secrets, and security capabilities. The export file and download record expire after 24 hours.

1. Open Settings data controls. You can use this page even when other product access is unavailable.
2. Choose Delete account and type the exact confirmation shown.
3. Wait while Influence blocks new workspace work, cancels actions that have not reached a provider, and safely finishes admitted provider I/O or reconciliation. Influence performs supported Post for Me cleanup, automatically disconnects YouTube, removes its locally held authorization data, and completes bounded revocation cleanup as part of this process.
4. Open the single-use verification email and explicitly confirm deletion in the browser.
5. Influence removes product data, credentials, and the authentication account, then revokes the old session.

Do not forward or pre-open the verification link through an automated scanner. The continuation removes the secret fragment before the final confirmation request and cannot be replayed after use.

For Post for Me-managed connections, Influence removes supported draft or scheduled vendor records, disconnects Post for Me-held credentials, and deletes an empty Post for Me account record only after each step is confirmed. If Post for Me reports a publication as processing or processed, or required cleanup configuration is unavailable or unsafe, automated deletion pauses and support may be required before you re-request deletion. This does not delete provider-hosted content, the social-provider account itself, or prove that the provider revoked its underlying grant.

Privacy-minimized keyed markers for the deleted account and its media objects expire after 30 days. They contain digests rather than the email address, storage bucket, or storage key, and are used only to prevent recreation or restoration while a 28-day disaster-recovery snapshot could still contain an earlier copy. One anonymous deletion-completion audit is subject to a 90-day cutoff. Records may also be retained where law, fraud prevention, dispute resolution, or security requires it. Influence will not reactivate a deleted account or media object from those records.

Deleting Influence data does not delete videos or other data held by YouTube. More generally, deletion from Influence does not remove content already sent to a social provider, provider-side logs, or the provider account itself. Delete provider content or the provider account using that provider's own controls and policy.

Email hello@influence.so from the account email with “Influence data request” in the subject. We will verify control of the account before acting. Never send a password, token, full payment card, or private provider payload.

Operator and data controller

Centoria Gate Holdings Limited

Hong Kong company number

79414238

Incorporated

17 December 2025

Contact

hello@influence.so

Registered address

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R.