Billing and refunds

Start a 7-day free trial by choosing a plan and adding your card in Stripe. The trial includes 7/30 of your plan’s monthly allowances, rounded up, with unlimited publications on Pro and unlimited connected accounts for one business. Posting to three channels counts as three publications. The trial begins after checkout is completed, not when you open it. Unused trial credits expire when the trial ends.

• Starter: 24 publications and 350 Influence IQ credits for the whole trial.
• Growth: 82 publications and 875 Influence IQ credits for the whole trial.
• Pro: unlimited publications and 1,750 Influence IQ credits for the whole trial.

Your selected plan starts billing when the seven days end unless you cancel before then. Stripe shows the renewal price, interval and date before you confirm. You can cancel in Billing. A plan change can end the trial and charge immediately; review the amount before confirming.

Stripe shows the price, currency, billing interval, taxes and any amount due before you confirm. Included usage is shown in Billing. Stripe processes payment credentials; Influence receives billing and subscription state rather than a full card number.

Recurring plans renew automatically at the disclosed interval until canceled. We will disclose the effective price and timing before you confirm a plan change. Publication limits reset by UTC calendar month, not by the payment date. Changing plans does not erase publications already counted. Trial publications cover the whole trial. There are no automatic overage charges.

Both monthly and annual plans add included Influence IQ credits monthly during the paid subscription period. Annual billing does not grant the full year’s credits at once. You can buy extra credits on any active paid plan or trial. Credit purchases are one-time payments, not an automatic recharge. When you upgrade, extra included credits are prorated for the rest of the current subscription month; future monthly deposits use the new allowance. A downgrade changes future deposits; credits already granted keep their original expiry.

Included Influence IQ credits expire at the end of each subscription month and do not roll over. Extra credits never expire, including after cancellation. Credits granted under our previous nonexpiring terms keep those terms. An active plan is needed to use them. Credits are for Influence IQ work, not cash or transferable funds. Credits from a refunded or reversed payment are deducted from your balance.

You may cancel through the billing portal or by contacting hello@influence.so. Unless checkout or applicable law states otherwise, cancellation stops renewal and access continues through the already paid period. Disconnecting a provider or deleting content does not by itself cancel a subscription. Before deleting an Influence account, cancel any active renewal through the billing portal or contact support; do not rely on data deletion alone to stop a third-party renewal.

Charges are generally non-refundable, including for unused time, except where required by law. A plan change may include a prorated charge or credit shown before you confirm; this is separate from a refund. Contact support promptly about an incorrect duplicate charge, a charge made after a confirmed cancellation, an unauthorized transaction, or a material service failure. We will review the evidence, payment-processor state, prior credits, and applicable law before approving or denying a refund. This policy does not limit mandatory rights.

You are responsible for taxes, duties, and provider or connectivity charges not expressly included at checkout. Social-provider API plans, advertising spend, creator fees, mobile data, and other third-party services are separate agreements and are not refunded by Influence.

Send the workspace name, invoice or safe payment reference, date, and a short description to hello@influence.so. Never email a full card number, password, provider token, secret, or recovery code.

Operator and data controller

Centoria Gate Holdings Limited

Hong Kong company number

79414238

Incorporated

17 December 2025

Contact

hello@influence.so

Registered address

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R.